FAQ - Frequently Asked Questions
General Questions
Q: What is Aero Prestige?
A: Aero Prestige is a store offering luxury and affordable travel accessories designed for frequent flyers and aviation enthusiasts.
Q: How can I contact customer support?
A: You can reach us via email at aeroprestiges@gmail.com or through our contact form on the website. Our team responds within 24 hours on business days.
Orders & Payments
Q: What payment methods do you accept?
A: We currently accept PayPal as our primary payment method for secure and convenient transactions.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed, you can modify or cancel it by contacting us within 24 hours of purchase.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping fees and delivery times will vary depending on your location.
Q: How long does delivery take?
A: Standard shipping takes 5-7 business days within the EU and 10-15 business days for international orders. Expedited shipping options are available at checkout.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. You can track your order directly on our website or through the courier’s tracking page.
Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of receiving your order. Items must be unused and in their original packaging. Please contact us to initiate a return.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after receiving the returned item. The amount will be credited back to your original payment method.
Product Information
Q: Are your products TSA-approved?
A: Yes, our travel accessories comply with TSA regulations to ensure hassle-free travel.
Q: What materials are your products made of?
A: We use high-quality, eco-friendly, and durable materials for all our products to ensure a premium experience.
Still Have Questions?
If your question isn’t answered here, feel free to contact us at aeroprestiges@gmail.com or through our live chat available Monday to Friday, 9 AM to 6 PM (CET).